Professional Experience

5+ years of product management and data analytics experience

Product Manager

PalmPay (Fintech)

June 2022 – December 2024 • 2 years 7 months

📍 Remote

Led product strategy and execution for fintech products across Nigeria markets, driving significant revenue growth and user adoption through data-driven decision making and cross-functional collaboration.

Key Achievements

$1M
Early pipeline revenue
55%
Reduction in failed transactions
36%
Increase in customer acquisition
30%
Increase in user activation

Responsibilities & Impact

  • Drove the launch of four PalmPay product modules (bill payments, POS merchant tools, wallet transfers, and micro-lending) across Nigeria markets. Designed GTM strategy, B2B pricing, and sales collateral that generated approximately $1M in early pipeline revenue within 10 months
  • Led cross-functional teams in finance, design, and engineering to integrate and test payment APIs with Postman, reducing failed transactions by 55% and strengthening overall system reliability
  • Led 10 UX research and customer journey optimization projects, translating insights into Jira backlog priorities that improved platform usability and drove a 32% increase in customer adoption
  • Collaborated with marketing to test onboarding flows and trial campaigns, using Google Analytics insights to improve conversion rates and drive a 36% increase in customer acquisition
  • Aligned engineering, UX, and sales through Agile practices, improving sprint velocity and cutting release cycles by 25%, which enabled the timely execution of roadmap priorities
  • Increased user activation by 30% by conducting user interviews and stakeholder sessions to define dashboard requirements, enabling focused sprints and faster releases

Technologies Used

Jira Google Analytics Postman API Integration Agile UX Research

Associate Product Manager

Saro Africa

March 2021 – June 2022 • 1 year 4 months

📍 Ikeja, Lagos

Focused on API reliability, B2B analytics solutions, and supply chain optimization, driving significant improvements in transaction success rates, client retention, and operational efficiency.

Key Achievements

45%
Reduction in failed transactions
25%
Increase in order accuracy
20%
Improvement in client retention
15%
Faster lead times

Responsibilities & Impact

  • Partnered with engineering to improve API reliability and authentication in omnichannel order management, reducing failed transactions by 45% and improving customer retention by 20–25% through a more reliable checkout experience
  • Developed a customizable B2B sales analytics dashboard that gave enterprise clients real-time insights, accelerating onboarding and improving client retention by 15–20%
  • Collaborated with logistics and operations to improve supply chain reporting, driving a 25% increase in order accuracy, 15% faster lead times, and a 10–15% rise in customer satisfaction
  • Analyzed sales data with SQL, Tableau, and SAP ERP, identifying demand trends that guided resource allocation and prioritized 30% of production capacity toward high-demand products
  • Managed customer support, resolving Level 1 & 2 issues, addressing customer inquiries, while documenting processes, and identifying KPIs to drive continuous improvement
  • Gave weekly presentation of sales and logistics reports to identify KPI for Business development

Technologies Used

SQL Tableau SAP ERP API Integration Customer Support

Business Intelligence Analyst

Toju Africa

January 2020 – February 2021 • 1 year 2 months

📍 Ikeja, Lagos

Started my journey in business intelligence, building dashboards and implementing data-driven strategies that significantly reduced credit risk and operational costs while maintaining service quality.

Key Achievements

40%
Reduction in credit default rate
18%
Reduction in expenses
1500
Clients monitored
27%
Reduction in collateral docs

Responsibilities & Impact

  • Built and managed Tableau dashboards to monitor KPI and credit behaviors of 1500 clients, reducing credit default rate by 40%
  • Identified and prioritized cost-saving opportunities across operational workflows, leading to an 18% reduction in expenses without affecting service delivery
  • Audited KYC and collateral workflows and documents with the national Collateral Registry, reducing client collateral documents by 27%

Technologies Used

Tableau KYC Auditing Data Analysis Cost Optimization

Career Highlights

🚀

Product Launch Excellence

Successfully launched 4 next-generation IoT modules with 25% faster time-to-market through strategic planning and cross-functional collaboration.

📊

Data-Driven Impact

Consistently delivered measurable results: 32% adoption increase, 55% transaction improvement, 40% risk reduction across different roles.

🤝

Cross-Functional Leadership

Led teams across engineering, design, sales, and finance to deliver complex products and improve operational efficiency.

🔍

User-Centric Approach

Conducted 10+ UX research projects, translating user insights into actionable product features and improvements.